Mastering TOEIC Reading: Customer Onboarding Documentation Practice Test

TOEIC Reading Part 1: Incomplete Sentences

1. The customer onboarding process is __ to ensure new users understand the product’s features.
   A. crucial
   B. trivial
   C. redundant
   D. obsolete

2. The documentation team __ a comprehensive guide for new customers last month.
   A. compiled
   B. compiling
   C. compile
   D. compiles

3. User feedback is __ incorporated into our onboarding materials to improve their effectiveness.
   A. regularly
   B. regulate
   C. regular
   D. regulation

4. The company’s customer retention rate has __ since implementing the new onboarding strategy.
   A. increased
   B. increasing
   C. increase
   D. increases

5. Our onboarding specialists are trained to __ complex product features in simple terms.
   A. explain
   B. explaining
   C. explained
   D. explains

6. The interactive tutorial is designed to __ users through the software’s core functionalities.
   A. guide
   B. guiding
   C. guided
   D. guides

7. Customer satisfaction surveys are __ after the completion of the onboarding process.
   A. conducted
   B. conducting
   C. conduct
   D. conducts

8. The onboarding documentation is __ updated to reflect the latest product changes.
   A. constantly
   B. constant
   C. constancy
   D. constants

9. New users are encouraged to __ the knowledge base for answers to common questions.
   A. consult
   B. consulting
   C. consulted
   D. consults

10. The company’s customer success team __ personalized support during the onboarding phase.
    A. provides
    B. providing
    C. provided
    D. provide

11. The onboarding checklist helps ensure that no important steps are __ during the setup process.
    A. overlooked
    B. overlooking
    C. overlook
    D. overlooks

12. Video tutorials have proven to be __ effective in demonstrating product features.
    A. particularly
    B. particular
    C. particulars
    D. particulate

13. The documentation team strives to create content that is both __ and easy to understand.
    A. comprehensive
    B. comprehension
    C. comprehend
    D. comprehensible

14. Customer feedback is __ to continuously improve our onboarding materials.
    A. essential
    B. essentially
    C. essence
    D. essentials

15. The onboarding process is designed to __ new users with the product’s interface.
    A. familiarize
    B. familiar
    C. familiarity
    D. familiarly

16. Our support team is available 24/7 to __ any questions during the onboarding process.
    A. address
    B. addressing
    C. addressed
    D. addresses

17. The company’s customer-centric approach __ in all aspects of the onboarding experience.
    A. is reflected
    B. reflecting
    C. reflect
    D. reflects

18. The onboarding documentation includes __ examples to illustrate key concepts.
    A. real-world
    B. real-worlds
    C. real-worldly
    D. real-world’s

19. New features are __ introduced to users through in-app notifications and tooltips.
    A. gradually
    B. gradual
    C. grade
    D. grades

20. The onboarding team __ regular training sessions to stay updated on product changes.
    A. attends
    B. attending
    C. attended
    D. attend

21. Customer success stories are __ in the onboarding materials to inspire new users.
    A. incorporated
    B. incorporating
    C. incorporate
    D. incorporates

22. The documentation is designed to be __, allowing users to quickly find relevant information.
    A. easily navigable
    B. easy navigate
    C. easy navigation
    D. ease of navigation

23. Our onboarding process aims to __ potential obstacles before they become issues.
    A. anticipate
    B. anticipating
    C. anticipated
    D. anticipates

24. The company’s commitment to customer success is __ in its comprehensive onboarding program.
    A. evident
    B. evidently
    C. evidence
    D. evidential

25. User engagement metrics are __ monitored to assess the effectiveness of onboarding materials.
    A. closely
    B. close
    C. closure
    D. closing

26. The onboarding documentation is designed to __ to various learning styles and preferences.
    A. cater
    B. catering
    C. catered
    D. caters

27. Our customer support team is trained to __ empathy when assisting new users.
    A. demonstrate
    B. demonstrating
    C. demonstrated
    D. demonstrates

28. The onboarding process is __ tailored to meet the specific needs of different user segments.
    A. carefully
    B. careful
    C. care
    D. cares

29. User feedback is __ to identify areas for improvement in the onboarding documentation.
    A. analyzed
    B. analyzing
    C. analyze
    D. analyzes

30. The company’s onboarding strategy is __ aligned with its overall business objectives.
    A. closely
    B. close
    C. closure
    D. closing

TOEIC Reading Part 2: Text Completion

Text 1

Welcome to our customer onboarding process! We’re excited to help you get started with our product. Our comprehensive documentation is designed to (31) __ you through every step of the setup process.

First, you’ll need to create an account. This can be done by (32) __ the “Sign Up” button on our homepage. Once you’ve completed the registration form, you’ll receive a confirmation email with further instructions.

Next, we recommend taking our interactive product tour. This guided experience will (33) __ you to the main features and functionalities of our software. You can access this tour at any time by clicking the “Help” icon in the top right corner of your dashboard.

If you have any questions during the onboarding process, our support team is available 24/7 to (34) __ you. Don’t hesitate to reach out via chat, email, or phone.

31. A. guide
    B. guides
    C. guiding
    D. guided

32. A. click
    B. clicking
    C. clicked
    D. clicks

33. A. introduce
    B. introduces
    C. introducing
    D. introduced

34. A. assist
    B. assisting
    C. assisted
    D. assists

Text 2

Our customer onboarding documentation is designed to be both comprehensive and user-friendly. We understand that learning a new product can be (35) __, so we’ve broken down the information into easily digestible sections.

Each section of the documentation (36) __ with a brief overview, followed by step-by-step instructions. We’ve also included screenshots and video tutorials to help visual learners better understand the concepts.

For those who prefer a more hands-on approach, we offer interactive exercises that allow you to practice using the product in a safe, (37) __ environment. These exercises are designed to reinforce key concepts and build your confidence in using our software.

Remember, our goal is to ensure your success with our product. If you ever feel (38) __ or need additional support, please don’t hesitate to contact our customer success team.

35. A. overwhelming
    B. overwhelm
    C. overwhelmed
    D. overwhelms

36. A. begin
    B. begins
    C. beginning
    D. began

37. A. simulate
    B. simulates
    C. simulating
    D. simulated

38. A. stuck
    B. sticking
    C. stick
    D. sticks

Text 3

As part of our commitment to continuous improvement, we regularly (39) __ feedback from our users about their onboarding experience. This valuable input helps us refine and enhance our documentation to better meet your needs.

We encourage you to (40) __ advantage of all the resources available to you during the onboarding process. This includes our extensive knowledge base, community forums, and regular webinars hosted by our product experts.

One of the most important aspects of successful onboarding is (41) __ your progress. Our platform includes built-in tracking tools that allow you to see which onboarding steps you’ve completed and what’s still left to do.

Remember, onboarding is just the beginning of your journey with our product. We’re committed to supporting your success (42) __ the entire lifecycle of your account.

39. A. solicit
    B. solicits
    C. soliciting
    D. solicited

40. A. take
    B. taking
    C. took
    D. taken

41. A. track
    B. tracking
    C. tracked
    D. tracks

42. A. throughout
    B. through
    C. thorough
    D. thoroughly

Text 4

Our customer onboarding documentation is designed to be a living resource that (43) __ with our product. As we release new features and improvements, we update our documentation to ensure you always have access to the most current information.

We understand that different users have different learning preferences. That’s why we offer our onboarding materials in multiple formats, (44) __ written guides, video tutorials, interactive walkthroughs, and downloadable PDFs.

To help you get the most out of our product, we’ve also created a series of best practice guides. These documents (45) __ insights from our most successful customers and can help you optimize your use of our software.

Finally, we encourage you to join our user community. This is a great place to connect with other users, share experiences, and (46) __ tips and tricks for getting the most out of our product.

43. A. evolves
    B. evolve
    C. evolving
    D. evolved

44. A. include
    B. including
    C. included
    D. includes

45. A. offer
    B. offers
    C. offering
    D. offered

46. A. exchange
    B. exchanges
    C. exchanging
    D. exchanged

TOEIC Reading Part 2: Text Completion

Answer Key

Part 1: Incomplete Sentences

1. A
2. A
3. A
4. A
5. A
6. A
7. A
8. A
9. A
10. A
11. A
12. A
13. A
14. A
15. A
16. A
17. A
18. A
19. A
20. A
21. A
22. A
23. A
24. A
25. A
26. A
27. A
28. A
29. A
30. A

Part 2: Text Completion

31. A
32. B
33. A
34. A
35. A
36. B
37. D
38. A
39. A
40. A
41. B
42. A
43. A
44. B
45. B
46. A

This TOEIC Reading practice test focuses on the theme of customer onboarding documentation, providing a realistic simulation of the types of questions you might encounter in the actual exam. By practicing with these questions, you can improve your reading comprehension skills and familiarize yourself with the vocabulary and concepts commonly used in business and customer service contexts.

Remember to review your answers and analyze any mistakes to identify areas for improvement. Good luck with your TOEIC preparation!